At drack.shop, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward refund policy to ensure your peace of mind.
1. Eligibility for Refunds
a. Unused and Undamaged Products: We accept returns of unused and undamaged products within [insert number] days of delivery.
b. Proof of Purchase: To be eligible for a refund, you must provide proof of purchase, such as the order number or receipt.
2. Refund Process
a. Contact Us: If you wish to initiate a refund, please contact our customer service team at [insert contact information] within the eligible return period.
b. Return Authorization: Our customer service team will provide you with a return authorization and instructions on how to return the product.
c. Return Shipping: You are responsible for shipping the product back to us in its original packaging and condition. We recommend using a trackable shipping service to ensure the safe return of the product.
3. Refund Approval
a. Inspection: Upon receiving the returned product, we will inspect it to ensure it meets our return eligibility criteria.
b. Refund Processing: If the product is approved for a refund, we will initiate the refund to your original payment method within [insert number] business days. Please note that shipping charges are non-refundable.
4. Non-Refundable Items
a. Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
b. Final Sale Items: Certain products marked as “Final Sale” are non-refundable unless they arrive damaged or defective.
5. Damaged or Defective Products
a. Damaged Products: If your product arrives damaged or defective, please contact us immediately with photos of the damage. We will arrange for a replacement or refund as applicable.
6. Contact Us
If you have any questions or concerns about our Refund Policy, please contact our customer service team at [admin@drack.shop]. We are here to assist you and ensure a positive shopping experience.
7. Policy Updates
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
Thank you for shopping at drack.shop. Your satisfaction is our priority!